ABOUT US

BOOKING POLICIES Appointments • A $25 nonrefundable deposit is required to reserve your appointment and will be applied toward your service total. • A valid card is required to remain on file for all bookings. • Please arrive with a clean, makeup-free, oil-free face. • Appointments are one-on-one only. Children and additional guests are not permitted. • If you are feeling unwell, please reschedule your appointment. Booking • All appointments must be booked online. • Appointment availability is live and updated in real time. • If your preferred date is unavailable, it is fully booked. • Join the waitlist for your desired day to be notified automatically if an appointment becomes available. A waitlist notification does not guarantee a reservation. • Appointment requests are not accepted by text, email, or social media. Appointment Confirmation • A confirmation text is sent 72 hours before your appointment. • Confirmation is required to secure your reservation. • Unconfirmed appointments may be canceled and offered to a client on the waitlist. Cancellations & No-Shows • A minimum of 24 hours’ notice is required to cancel or reschedule your appointment. • Cancellations made with less than 24 hours’ notice, including same-day cancellations, will incur a 50% cancellation fee. • No-shows will be charged 100% of the scheduled service. Fill Appointments • Standard, Extended, and Express Fill appointments are reserved for existing Dream Lash clients. • Fill appointments must be booked within 1 to 3 weeks of your previous appointment and require at least 40% retention. • Appointments beyond 3 weeks or with less than 40% retention may require a full set. New Clients • Clients arriving with lash extensions from another artist must book a New Client Fill. • Your lashes will be assessed at the start of your appointment. • If your lashes cannot be safely filled, a removal and full set will be required. Service Satisfaction All services are non-refundable, as time and products have been invested into your appointment. If you have concerns, please contact me within 48 hours so I can assess the issue and offer a solution if appropriate. Allergies A patch test is available upon request for clients with a history of allergies. Payments & Refunds • Cash and Zelle are the accepted forms of payment. • All services are nonrefundable. By booking an appointment with Dream Lash, you acknowledge that you have read and agree to all policies listed above.